Help & FAQs

True Brands is the leading designer and supplier of beverage lifestyle accessories worldwide. To meet our customer’s needs we’ve crafted a family of brands that appeal to unique consumer segments through distinctive products and gifting packaging design. Our company is anchored by an innovative product development team, cutting-edge in-house design and customization departments, sales representatives specialized in everything from national grocery chains to family-owned wineries, and the finest customer service team in the industry.

True Brands serves retailers of all kinds, including independent gift stores, wine and spirits retailers, national chains, restaurants, hospitality companies, and more.

To create a wholesale account, please visit our registration page and fill out the required information. A sales representative will review your application and get in touch with you shortly.

Orders can be placed directly through our website after logging into your wholesale account. You can also place an order by contacting our sales team via phone or email at 800-750-8783 or csteam@truebrands.com.

One of our many guarantees to you is that there is no minimum order required. Order only what you need, when you need it.

Yes, we offer customization services for select products. With our advanced, in-house decoration capabilities, our high-quality products, and retail-ready packaging make for branded merchandise that people notice. Plus, our Indiana-based distribution center and decoration teams ensure speedy turnaround and delivery times no matter the destination. You can start an order by contacting csteam@truebrands.com.

We offer various shipping options, including standard ground shipping, expedited shipping, and international shipping. Shipping costs and delivery times vary depending on your location and the size of your order.

Orders received by 1:00 PM EDT are processed and shipped the same day. Shipping times depend on the chosen shipping method and destination.

Yes, we ship to many countries worldwide. Please contact our customer service team for specific shipping information and international shipping rates.

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), checks, and bank transfers.

Yes, we offer credit terms to qualified customers. Please contact our accounting department to apply for credit terms or apply on your profile page in your online wholesale account.

Everything we do is backed by our 100% Satisfaction Guarantee. If you don’t like something, we’ll replace it with something better. We offer a full refund on most unused and unopened products within 90 days of purchase, and credit for returns after this time. Please review our full return policy on the returns and exchanges page for more details.

To initiate a return or exchange, please contact our customer service team with your order number and details about the product you wish to return or exchange.

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund as per your preference.

Yes, we offer samples for select products. Please contact your sales representative for more information on obtaining product samples.

Detailed product descriptions, specifications, and images are available on each product page. For additional information, feel free to contact our customer service team.

Our customer support team is available via phone, email, and live chat. Visit our contact us page for more details.

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST. We are closed on weekends and most public holidays.